Returns & Exchanges

At EZINKTM ZA, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a 30-day return policy for unopened and unused products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for the return to receive an authorization code.

• 2.
  Prepare the Package

  Securely pack the unused beauty items in their original boxes, ensuring all seals are intact to prevent damage during transit.

• 3.
  Ship to Our Warehouse

  Affix the provided return label or use a tracked courier service to send the package back to our Johannesburg distribution center.

• 4.
  Receive Your Refund

  Once our quality control team inspects the items, your refund or exchange will be processed within 5 to 7 business days to your original payment method.