Frequently Asked Questions
Everything you need to know about your EZINKTM ZA beauty experience.
How long does shipping take within South Africa?
We offer nationwide delivery across South Africa. Orders are typically processed within 24-48 hours, and shipping usually takes 3-5 business days depending on your location.
Are your beauty products safe for sensitive skin?
Yes, our products are formulated with high-quality ingredients designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.
What is your return policy?
Due to the hygienic nature of beauty products, we can only accept returns on unopened and unused items in their original packaging within 14 days of purchase.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our courier partner's portal to monitor your delivery.
What payment methods do you accept?
We accept a variety of secure payment methods including PayFast, Ozow (EFT), and all major credit and debit cards to ensure a seamless checkout process.
Are EZINKTM ZA products cruelty-free?
Absolutely. We are committed to ethical beauty standards, and none of our products or ingredients are tested on animals.